SURFINGHARDWARE EXCHANGE DETAILS

We endeavor to supply only the highest quality product and believe you will be delighted with your product from surfinghardware.co.uk . However, for your extra peace of mind all purchases are covered by our 14 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as quick and simple as possible. If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us. You can email us at returns@ surfinghardware.co.uk or phone 0870 3834005 . To return an item please phone 0870 3834005 and you will be issued with a returns number. The returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

Surfing Hardware
Unit 3
Hillhay Workshops
Passage Lane
Fowey
Cornwall
PL231JS

Christmas shopping exchanges

We hope that you will be doing some of your Christmas shopping with us and we obviously recommend that you do this as early as possible, so that you can be sure to get the items you want for your friends and family. We obviously don't want to penalise you for shopping early, so we have extended our normal exchange policy for your Christmas shopping purchases. We obviously do hope that any items you buy will be suitable, but if for any reason the recipients are not happy with their gift, we will be happy to extend our exchange policy beyond the usual 14 days and we will deal with any exchanges up to the second Friday in January..